# User's Guide |

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# What to do if the HP Media Vault is unresponsive

If the HP Media Vault appears to be unresponsive, do either of the following:

- Restarting the HP Media Vault using the Control Center
- Shutdown and restart the HP Media Vault manually

Restarting the HP Media Vault Using the Control Center

How to reset the HP Media Vault from the HP Media Vault Control Center.

| To reset the HP Media Vault

1. Double-click the HP Media Vault Monitor icon in the task tray.
2. On the HP Media Vault Control Center, click Tools, then click Customize HP Media Vault.
3. Click the System tab, then click either the Shutdown or the Restart icons in the upper right corner of the console.

Shutdown and restart the HP Media Vault manually

How to force the HP Media Vault to turn off and restart.

| To perform a soft shut down and restart

1. On the back of the HP Media Vault, press the Power button.
2. The health light should begin blinking.
3. The shutdown process may take up to two minutes to complete.
4. After the HP Media Vault is completely off, press the Power button to restart.

| To force a shutdown and restart

If the HP Media Vault can not be restarted using any of the above methods, then try disconnecting the power cord and reconnecting it.

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