# User's Guide |

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# Frequently Asked Questions

- Where are my Webshare photos and videos stored on my HP Media Vault Server?
- The files and photos for Webshare are stored in a separate location on the server. This location is not available through network shares to help ensure that the correct file management aspects are enforced.
- When I’m browsing to a location on my computer to add photos and videos to a Webshare album, I can’t see all of my files. Where are they?
- Only photo and video file formats are visible when browsing to add files to albums. Other file types, such as documents or spreadsheets, are not displayed for selecting.
- What do I do if I forgot my Webshare user name or password?
- For visitor accounts : Open the Webshare logon page. Type your email address in the Forgot your user name or password? box and click Send.
- For Server accounts: Use the Server user management tool(s) to reset / change passwords for user accounts.
- What happens to the albums / files for accounts when they are deleted? .
- When an account is deleted, all of the content remains and is the responsibility of the Webshare manager to either keep the remaining albums and photos and manage the sharing, or delete these items

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