# User's Guide |

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# You’re unable to stream media to your entertainment center

1. Make sure that your HP Media Vault is powered up and working before you power up your Digital Media Adapter (DMA).
2. Check to make sure that your DMA supports the DLNA/UPnP protocols, which are the protocols supported by the HP Media Vault. Some DMAs use proprietary protocols that do not operate with the HP Media Vault’s media server. For a list of compatible DMAs, consult the HP support web site at www.hp.com/support.
3. Ensure that your DMA is using the latest firmware revision. Consult your DMA documentation for more information on updating its firmware.
4. The HP Media Vault’s media server supports the playback of the following file types:
5. Video: .mpg, .wmv, .mp4, .avi, .asf, .mov, .vob, .mpe, .ts, .dvr-ms, .m2v, .mpeg, .m2p, .divx, xvid, .dat, .m1v, .m4v
6. Music: .mp3, .ogg, .wav, .lpcm, .pcm, .wma, .mp2, .ac3, .m4a, .aac, .mpa, .mp1, .aif
7. Photo: .jpg, .jpeg, .png, .tif, .tiff, .bmp, .gif

| Note
| Some DMAs have playback restrictions for certain types of multimedia files. Check your DMA documentation for supported and unsupported file types.

8. New multimedia files can take a considerable amount of time to show up on your DMA. The streaming process requires the HP Media Vault’s media server to scan through new multimedia files to gather information, such as artist names, song titles, video names, and so on. This process often takes a long time especially if there are a large number of files. Once the scanning process completes, you can see the files on your DMA.
9. Reset the media streaming database. For more information, see Reset media streaming.

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